Privacy Policy
Last Updated: 15 January 2026 | Voltera
1. Introduction
Voltera ("we", "our", "us") is committed to protecting the personal information of individuals who interact with our services and website. This policy explains what personal data we collect, how we use it, and the rights you hold over your information. We operate in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO") and applicable data protection principles.
Questions about this policy may be directed to: [email protected]
2. Data We Collect
We collect personal information in the following ways:
- Contact forms on our website — name, email address, phone number (if provided), and message content
- Email and phone enquiries — contact details and the content of the enquiry
- Service delivery — operational and organisational data shared during the course of a project engagement (governed by a separate data processing agreement)
- Website analytics — anonymised usage data including pages visited, browser type, and approximate geographic region
- Cookies — as described in our Cookie Policy
3. Legal Basis for Processing
We process personal data on the following bases:
- Your consent, given when you submit a contact form or accept cookies
- Performance of a contract or pre-contractual steps at your request
- Our legitimate interests in communicating with prospective clients and improving our website
- Compliance with legal obligations where applicable
4. How We Use Your Data
- Responding to enquiries submitted via our website or by phone and email
- Delivering services you have engaged us for
- Sending relevant information about our services where you have consented
- Improving our website and service delivery through anonymised analytics
- Complying with applicable legal obligations
We do not sell personal data to third parties. We do not use personal data for automated decision-making with legal or significant effect.
5. Data Sharing
We may share data with trusted service providers who assist with website hosting, analytics, and communication tools. These providers are bound by data processing agreements and are not permitted to use your data for their own purposes. We may also disclose data when required by law or court order under Hong Kong jurisdiction.
6. Data Retention
Contact enquiry data is retained for up to 24 months from last contact. Project-related data is retained for the duration of the engagement and up to 12 months following project close, unless a longer period is required by law or agreed contractually. Analytics data is anonymised and retained for up to 26 months.
7. Data Protection Measures
We use encryption for data in transit (TLS), access controls limiting data access to staff with a legitimate need, and regular review of our data handling practices. In the event of a data breach affecting personal information, we will notify affected individuals and relevant authorities in accordance with the PDPO and applicable requirements.
8. Cookies
We use cookies and similar technologies on our website. For a full description of how we use them and how to manage your preferences, please see our Cookie Policy.
9. Your Rights Under the PDPO
Under Hong Kong's Personal Data (Privacy) Ordinance, you have the right to:
- Request access to personal data we hold about you
- Request correction of inaccurate personal data
- Withdraw consent to processing where consent is the legal basis
- Request erasure of personal data in certain circumstances
- Lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD), Hong Kong
To exercise these rights, contact us at [email protected]. We will respond within 40 days as required by the PDPO.
10. Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
11. Children's Privacy
Our services are directed at business organisations and their representatives. We do not knowingly collect personal data from individuals under the age of 18.
12. Changes to This Policy
We may update this policy from time to time. Material changes will be indicated by a revised "Last Updated" date at the top of this page. Continued use of our website following such changes constitutes acceptance of the updated policy.
13. Contact
Data controller: Voltera
83 Wuhu Street, Hung Hom, Kowloon, Hong Kong
Email: [email protected]
Phone: +852 6438 1275